How to Redeem your Subscription Provided by Your Employer

If you receive Mojo as a benefit from your employer and need assistance getting started, we recommend reaching out to your benefits administrator for instructions specific to your organization.

If you receive Mojo as a benefit from your employer and need assistance getting started, we recommend reaching out to your benefits administrator for instructions specific to your organization.

Employees eligible for free Mojo Premium can access their subscription through a unique Mojo sign-up link provided by their HR or benefits administrator. You may also receive a unique ID from your employer. Your ID may be an email address, Access Code, employee ID, etc.

How to Sign up

  1. Visit your company's unique Mojo sign-up link or employee login portal on a desktop or mobile browser.
  2. Sign in to your existing Mojo account or create a new account if you do not yet have one.
  3. Enter your unique identifier to validate your eligibility. This may be an email address, Access Code, employee ID, etc. If a unique identifier is not asked of you, please skip this step.
  4. Once you've confirmed eligibility, your account will unlock.

You can now download the mobile app via Apple App Store and log in with the Mojo account you used to sign up for the offer.

Please note, the redemption process is different for every group. If you are unsure of where to go at Step 1, please reach out to your HR or benefits administrator for clarification.

I get an 'Oops! Something went wrong' error message when I enter my unique ID

If you get an error message when you enter your unique ID, it means Mojo does not have the ID you've entered on file. Please confirm you are using the correct ID and that there are no accidental typos made. If you are still having trouble, reach out to your HR or benefits administrator to ensure your unique ID was included on the list of eligible IDs uploaded into their Mojo Partner Portal.

I get an 'Welcome to Mojo! Single Sign On is required' error message

If you get an 'Welcome to Mojo! Single Sign On is required' error message during the redemption process, this could mean that you have not logged in to your employee portal account. Please confirm with your HR or benefits administrator that you are logged in to the correct employee account.

I've signed up for my Mojo subscription through the unique link but the Mojo Premium content is still showing up with a locked symbol. What are my next steps?

The first thing to do is make sure you are signed in to your Mojo account using the same email address and password you used to sign up for your Mojo subscription.

  • To sign in to the Mojo website, click 'Log in' in the upper right corner.
  • To sign in to the Mojo app, tap 'Profile' on the home screen. In the Profile menu, select 'Sign up or Sign in'.

Can I continue using my Mojo account after I leave my employer?

Yes, you will still have access to your Mojo account however, you’ll no longer have access to the Mojo Premium subscription that was redeemed through your employer. If you created a Mojo account using your previous work email address, you can update your account with your preferred, personal email address. To do this, tap on ‘Profile’ located on the bottom right corner of the Mojo app. Next tap on the Settings menu located on the top left side. From there, tap on “Account Info” and you’ll then be able to update your email address.

Please note, deleting a Mojo account should not be used as a way to troubleshoot and should be avoided while attempting to redeem your employer-provided subscription. If you have any further trouble accessing Mojo’s premium content, please write to our support team and provide a screenshot of the locked content, along with the email address on your Mojo account.